Contents
1. Order Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days. During high-volume periods such as holidays, new drops, restocks, or custom production periods, processing may take a little longer. We always try to get your order out as quickly as possible.
2. Shipping Methods & Rates
Available shipping methods, estimated delivery times, and rates are calculated at checkout based on your shipping address, the items in your cart, package weight, package dimensions, and available carrier services.
| Method | Estimated Delivery | Availability |
|---|---|---|
| Standard | 3-7 business days | Available where shown at checkout |
| Expedited | 2-3 business days | Available where shown at checkout |
| Express | 1-2 business days | Available where shown at checkout |
| International | Varies by destination and carrier | Select countries outside the U.S. |
Free shipping, when offered, applies only to eligible orders shipping within the contiguous 48 United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories, military/diplomatic addresses, or international orders unless specifically stated at checkout.
Shipping options shown at checkout are the only options currently available for your selected address. If no shipping method appears for your address, we may not be able to ship to that location at this time.
Delivery estimates begin once your order ships, not from the order date. Estimates are provided by the carrier and are not guaranteed. Weather, customs processing, holidays, incorrect address details, carrier delays, and other events outside our control may affect delivery timing.
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete address information.
3. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number when tracking is available. You can also view your order status anytime from your account page.
4. International Orders
We ship to select countries outside the U.S. when an international shipping option is available at checkout. International shipping rates are calculated based on the destination address, package details, and carrier availability.
International orders may be subject to customs fees, import duties, brokerage fees, VAT, GST, taxes, or other charges required by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping total unless clearly stated at checkout.
Customs processing may delay delivery beyond the carrier's original estimate. We cannot control customs review times or guarantee delivery dates for international shipments.
If an international package is refused, abandoned, returned due to unpaid customs/import charges, or returned because of an incorrect address, original shipping charges are non-refundable. Any return shipping, carrier fees, customs charges, or related costs may be deducted from any eligible refund.
5. Lost, Damaged & Delayed Shipments
If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us within 7 days so we can help sort it out. We're not able to control carrier delays, but we'll always do what we can to help resolve shipping issues.
6. Return Eligibility
We want you to love what you ordered. If something's not right, you can return most items within 30 days of delivery, as long as they are:
- Unworn, unwashed, and in their original condition
- With original tags and packaging attached, where applicable
- Accompanied by proof of purchase, such as your order number or confirmation email
Some items are produced specifically for you, including custom artwork, names, numbers, and other personalization. Because these pieces are created to your specifications, they are final sale once production begins. They cannot be returned, exchanged, or refunded simply because you changed your mind, ordered the wrong size, or approved artwork with an error. Please review your proof or artwork carefully before approving it. Once it is approved, we are not responsible for errors it contains.
The one exception is an error on our part in manufacturing, such as a defect in printing, embroidery, sewing, or an item that does not match the artwork you approved. If that happens, we'll make it right. See Section 10 for full details on what qualifies.
7. How to Start a Return
To start a return, contact us with your order number and the item(s) you'd like to return. We'll walk you through the next steps, including where to send your return. For custom or made-to-order items, see the Section 6 callout above, as these follow different rules.
8. Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5-10 business days. Shipping charges are non-refundable, and a return shipping fee may apply unless the return is due to our error, such as a wrong or defective item.
9. Exchanges
Need a different size or color? The fastest way to get what you need is to return your original item for a refund and place a new order. That way your replacement ships right away instead of waiting on the return to process first.
10. Non-Returnable Items
Some items can't be returned, including:
- Gift cards
- Final sale or clearance items
- Custom, personalized, or made-to-order products, including any item with custom artwork, names, or numbers, once production has begun
The only exception is a manufacturing error on our part, such as a defect in printing, embroidery, sewing, or materials, or an item that doesn't match the artwork you approved. If that happens, please contact us within 14 days of delivery with photos and a description of the issue, and we'll correct it or make it right.
11. Contact Us
Reach out through our Contact page and we'll be happy to help.